Frequently Asked Questions
Everything you need to know about the Chado Tea experience.
How should I store my loose leaf tea to maintain freshness?
To keep your tea at its best, store it in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using our airtight tins or keeping the tea in its original resealable packaging.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3-5 business days, depending on your location.
Do you offer international shipping?
Yes, we ship our premium teas globally. Shipping rates and delivery times vary by country and will be calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
Can I return tea if I don't like the flavor?
Due to the food-based nature of our products, we cannot accept returns on opened tea for safety reasons. However, if there is an error with your order or the packaging arrived damaged, please contact us within 14 days for a replacement or refund.
Are your tea bags biodegradable?
Yes, our pyramid tea bags are made from plant-based, compostable materials that are free from plastics and harmful chemicals, ensuring a clean brew for you and the environment.
How do I know the caffeine content of a specific tea?
Each product page includes a caffeine scale ranging from 'Caffeine-Free' (herbal) to 'High' (matcha and certain black teas). You can also filter our collection by caffeine level to find your perfect match.